Payment and fees

All prices provided by Doctor Interview are inclusive of GST and any applicable fees. Payments for training packages must either be made in full prior to attendance of any practical, mock interview, workshop or pre-reading resources. If a payment plan is negotiated, students must pay the pro-rata portion of their training package 1-month in advance of their booking. This pro-rata payment as part of the payment plan may be kept as a deposit for booked sessions, and may not be refunded if there is cancellation, failure to reschedule or change of mind.

Access period and course validity

All sales entitle students to access 'Doctor Interview' for a period defined by the course they purchase.

Liability waiver and Non-disclosure agreements

Given the competitive nature of the interview coaching sector and the original techniques presented by the teaching staff of Doctor Interview, which remain their intellectual property, all students are required to complete a Non-Disclosure Agreement provided to them via email during the onboarding process. As success in obtaining a medical school offer or admission into a medical program cannot be guaranteed in the use of these tutoring services, all students are also required to complete a Liability Waiver.

Interview package purchases

Mock Interview purchases are non-refundable. Each purchases entitles a student to the mock interviews, workshops and pre-readings outlined as part of their training program and described in their tax invoice. It is the students to organise time for them to receive tutoring by the teaching team. If the purchased mock interviews, workshops or pre-readings tutorial are not utilised, the purchases made are not refundable. Teaching staff will strive to be flexible and accommodate teaching with students within a reasonable timeframe prior to the student’s interview date, but it is ultimately the student’s responsibility to organise their time to receive tuition and to attend organised sessions of tuition.

Use of website

Contents are included in this Website solely for the personal use of Website users. You may not copy (other than a copy for personal use), modify, distribute, transmit, display, perform, reproduce, transfer, resell, or republish any of the Contents of this Website without the prior written consent of Doctor Interview, which may be withheld in its sole discretion.

Use of resources

Original pre-readings authored by the teaching staff of Doctor Interview, or adapted by teaching staff, are the intellectual property of authors and are copyrighted material. They are not to be copied, modified, distributed, transmitted, displayed, performed, reproduced, transferred, resold or republished. Failure to comply can lead to copyright infringement and violation of the student’s signed Non-Disclosure Agreement.

Confidentiality and privacy rules related to information disclosed during training packages

Various confidentiality & privacy agreements/laws apply to the tutors’ experiences. As such, all resources have been developed to respect these limitations set upon the tutors and reviewed by a legal representative. Please do not ask for specific or identifying information about clinical or interview experience. If you are concerned about the effectiveness of the resources due to these limitations, please refer to student testimonials.

Price match guarantee:

Doctor Interview staff may be asked by prospective students to negotiate the pricing of their training packages and itemised services or products. This may be done on the basis of a competing provider or another Australian-based interview tutoring business which offers a similar training package or product to Doctor Interview. The student must demonstrate an original and genuine copy of published, advertising/marketing material of the competing service provider’s training package or itemised service/product, such as an original website. The competing provider must be a business registered for business practices in Australia, and with both a valid and current ABN or ACN number. The offer must be valid and current at the time of request for price matching and cannot be an offer made in the past by the competing provider to the student. The offer cannot be a discounted package or training product offered to the student as part of a success or satisfaction guarantee offer in the context of repeating their business with a competitor having failed in their interview or admission into a medical program (e.g. Training offered at a discount or for free by a competing provider in the years to follow a student’s initial consumption of the provider’s training services and after failing to gain admission into a medical program).

If the validity and currency of the competing provider’s offer is assessed as fair and reasonable, as per the terms mentioned above, Doctor Interview will next consider the comparability of their training packages and products with the cited competitor’s training packages and products. It is the right of Doctor Interview to determine whether or not a comparison of their training package or itemised service/product is comparable with the services of a competitor. Doctor Interview will consider both the quantity and quality of the training package or itemised service/product when comparing their offered services with that of a competing interview tutor’s. Factors of consideration may include but are not limited to: quantity of labour hours by administrative and teaching staff, delivery method of interview training, quality of teaching resources, qualifications and experience of teaching staff, accuracy of training to real-life standards, cost to business whilst providing the training service. Other relevant factors will all be considered by Doctor Interview staff when judging if there is a fair and reasonable similarity between the compared training package or itemised service/product. A final decision is made by the directors of Doctor Interview as to whether or not their price of an offered training package or itemised service/product will be further discounted to match a competitor’s pricing.

Referral discount:

A discount of 10% off may be offered by Doctor Interview staff on a single training package or itemised service/product offered upon confirmation of a student’s referral by another student. At the time of discount, students must be current students of Doctor Interview and must be engaging with a training package or itemised service/product at time of consideration. A single instance of a 10% discount is considered for both the referring and the referred students, applicable to one training package or training product/service only. Discounts cannot be stacked with other discounts or stacked with another referral discount. A maximum of 2 referral discounts may be considered for each student of Doctor Interview: one discount as a referred party, and one discount as a referring party. Students who have received an interview offer are no longer considered to be current students of Doctor Interview. Students who have not yet attended a practical session, workshop session or mock interview session are not yet considered to be students. If a student has already paid their tuition fee, a cashback on their most recent purchase may be offered in lieu of a discount on a single, future training package or itemised service/product: the cashback of 10% will be calculated from their lowest amount paid to Doctor Interview for a past training package or itemised service/product. After exhausting a 10% discount as a referred student, and a separate 10% discount as a referring student, there are no more discounts offered for referring students to Doctor Interview. Students must purchase a training package or training product/service with Doctor Interview to be deemed as having been referred.

Interview offer guarantee:

Prospective students of Doctor Interview may not have received an invitation to interview for a medical program when considering their training provider. As such, Doctor Interview provides flexibility to their future students. Students pay to purchase a training package: gaining access to learning resources and securing their place in a training program. Should they fail to receive an invitation to interview for a medical program, and have not yet attended any practical sessions, workshops, or mock interview sessions, Doctor Interview staff will refund the student’s purchase of a training package. As the training package was purchased but not utilised, this refund is under the ‘fair use’ policy. Students are also offered a general mock interview at no cost should they return to Doctor Interview the following year, should they purchase a training package. Students returning to Doctor Interview will not be eligible for the free mock interview unless they purchase a training package in the year that follows from the invoking of the Interview offer guarantee. The student is still bound by the terms and conditions of their Non-Disclosure Agreement (NDA), which stipulates that all resources saved during their engagement with Doctor Interview must be destroyed upon conclusion of tutoring services. Students who fail to destroy all saved records of their engagement with Doctor Interview, despite receiving a refund under the Interview offer guarantee, are at risk of violating their NDA and must still abide by the terms outlined in their signed NDA.

Students cannot invoke this gurantee if they have already attended the 1-on-1 tutoring product or attended focused skills practicals and/or mock interviews. This guarantee is for unused products/services only: sessions that have not been conducted. If a student attends some portions of their practicals or mocks as part of a training package, but has other unused sessions - a pro-rata refund on the cost of the training package will be considered under this guarantee.

If a student is thought to be falsifying their interview status or concealing their offer, it is at the discretion of Doctor Interview staff whether or not this guarantee will be honoured. The student’s request for a refund on unused portions of their training package will be rendered as a refund requested with reasoning as change of mind.

Continued support guarantee:

Should a student complete a full training package with Doctor Interview and go on to undergo their interview for a medical program but fail to secure admission into an Australian medical program, they are offered support for their following year’s application for a medical program. Doctor Interview will offer a free, complimentary mock interview session for the student in the year that follows the year of their completion of a training program with Doctor Interview. The offer for a free mock interview is valid only for 3 years following the completion of their most recent Doctor Interview training program. The complimentary mock interview must be scheduled with the Doctor Interview teaching staff within this specified time period and is subject to their availability. The offer for a complimentary mock interview session expires following this 3-year time period. Returning students are also offered a 40% discount off on the lowest value training package offered by Doctor Interview at the time of offer redemption. This 40% discount is not applicable to any other training package or training product/service. This discount can only be used once per calendar year and cannot be stacked with any other discount or special promotion. A student is eligible to receive and invoke the benefits of the continued support guarantee up to a maximum of 3 times in their lifetime. Should a student re-engage Doctor Interview’s services for a fourth year onwards, Doctor Interview is not compelled to provide any further complimentary mock interviews or discounts off from their training products. It is completely up to the discretion of the Directors of Doctor Interview whether or not any discounts or complimentary services will be provided in the student’s fourth year onwards of re-engaging Doctor Interview. Factors other than interview performance can be related to a candidate receiving an offer to study medicine at a competitive medical program or school. It would be unfair to associate interview performance that is otherwise competitive with a candidate’s failure to be admitted into a medical program, if other aspects of their application are not as competitive as the average cut-offs of the intake cohort for the specified university. Many other aspects of a candidate’s application can be related to their failure to gain admission into a medical program: their GAMSAT/UCAT/CASPer scores, GPA/WAM/ATAR scores, portfolio scores, status as an international student/Visa status, satisfaction of the inherent requirements of medical school admission and study, and so on. For the purposes of being fair and reasonable, an additional term and condition of students seeking to invoke the continued support guarantee is that they provide verifiable information about all other aspects of their medical school applications. Students are required to provide evidence of their examination aptitude scores (e.g. GAMSAT or UCAT and CASPer), grades of their highest level of education (e.g. GPA, WAM or ATAR), portfolio submissions and visa status. Students may also be asked to contact the university they have completed their interview with so as to receive feedback and/or a quartile grade that would indicate their interview performance. On the basis of this collective information, it is up to the Doctor Interview staff to determine the competitiveness of the student’s application relative to the average cut-off grades of previous cohorts admitted into the specified university. If a student is found to have below average scores in their aptitude exams, university/school grades, portfolio performance and/or other limiting factors unrelated to their interview performance, it can be implied that the student’s failing to secure medical admission is unrelated to their interview performance. Should other limiting factors be identified in the student’s application as a candidate for medical program admission, it is the student’s onus to provide verifiable proof from the university they interviewed with that their interview performance was below average. If the student has demonstrated below average performance in the other elements of their medical application, and is unable to provide feedback from the university confirming poor interview performance, then it is up to the discretion of the Doctor Interview team as to whether or not the student is eligible for the continued support guarantee. Students deemed ineligible for the continued support guarantee may not be offered a complimentary mock interview and/or a discount off of their next training package, as it is unfair to attribute these factors to the quality of the Doctor Interview training program. Doctor Interview reserves the right to determine which students are eligible for the continued support guarantee on the basis of objective evidence, and what would be considered fair and reasonable on the grounds of this evidence.

Refund policy:

Refunds on change of mind on unused allocated practicals or mock interviews is not guaranteed, except for as it relates to the interview offer guarantee where the reason for refund is not receiving an interview offer. Students requesting a refund for any reason other than not receiving an interview are considered to have their refund request deemed as a change of mind. If the issue is a matter of personal circumstances or a scheduling issue, Doctor Interview staff will work with the student to reschedule sessions or provide credits that can be used at a later time. Refunds on unused products or services may not be provided, and it is the discretion of Doctor Interview staff whether or not they will provide a refund. Doctor Interview staff may keep payments made to act as credits for the student to use at a later date.

Refunds on attended sessions/used mock interviews and practical sessions (allocated to the student as a single itemised service or as part of a training package) will not be provided.

Cancellation policy:

Spots for booked practicals, mock interviews and workshops are limited. Students who have confirmed bookings who wish to cancel their sessions must provide at least 3 months notice. Failure to provide ample notice (less than 3 months notice) may result in lose of deposit if there is a payment plan, or loss of payment for single itemised sessions or total payment of training packages. If cancellations are made on the basis of unforeseen circumstances, Doctor Interview staff may keep any payments made to be used as credits for sessions at a later date on a compassionate basis.

Reschedule policy:

If a student wishes to reschedule their cancelled session, it is subject to the availability of teaching staff to accommodate the student. There are no guarantees that such an accommodation can be made. If there is an availability in the schedule of teaching staff, the onus is upon the student to make themselves available for the re-scheduled practical, mock interview or workshop. Students will not be offered a refund if they cannot attend their rescheduled session.